PRIVACY POLICY
GDPR
Introduction
We value your privacy and only store information provided by you to allow you enjoy our restaurant.
What Data do We Store?
We store the Name and Email address explicitly provided by you when you reserved a table, joined our “VIP Club”, or registered for Special offers on our website. For members of our VIP Club, we also store the birthday month(if provided).
Purpose of Data
The purpose of holding your data is to process your booking requests, request feedback on your experience and to provide you with special offers and invites to our restaurant. We also summarise this data to understand what our customers like.
Credit Card Data
In some cases, you may provide us with your credit card details and home address.
This information is passed directly by us to our credit card provider (Stripe)and not stored by us.
Data Retention and Removal
We hold your data unless you request for it to be removed.
You may request removal using the “unsubscribe” link at the end of the emails we send you or by contacting us directly.
Data Processors
We work with some service providers to help us with our normal business activities,
Resdiary: Online Reservations
Customer Boomerang: Customer Loyalty and email management.
Software Usage
We only use highly secure software which fully complies with all EU regulations, the processing of this software
takes place on the provider's servers which may be outside of the EU.
All data is fully secured and password protected, only specific staff members have access to the necessary data for the purpose of their authorised duties,
Resdiary: Online Booking
Campaign Monitor: Newsletters and Email
Wuffoo : Booking Requests
Sharing Your Data
Only authorised staff and specified data processors have access to our data system. We will never share or sell your data.
Use of Cookies Pixels
Cookies and Pixels are small files which are used to understand which website pages a customer visits. Our website uses pixels so we know which pages on our website are visited. This information is used by us to improve the customer experience and understand which offers our customer are interested in.